Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. Disposable covers are completely non-refundable.
Before you return a product, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging- You obtained a Return Merchandise Number (RMN) from us
To obtain a Return Merchandise Number (RMN), contact us:
- By email: firstname.lastname@example.org- By visiting this page on our website:
Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product.
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Illumivein.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us: